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Octopia (Cdiscount)

What the Close button on Octopia Connector discussions does

The Close button on a discussion form in Octopia Connector calls the connection of its account with the Discussion ID and then unticks Is Open in Odoo. It only shows while that box is ticked, in Odoo 17, 18, 19 and 20.

FlexigoTech · Editor in charge: Víctor Gómez · Updated 5 November 2026

Key facts

Versions
Odoo 17, 18, 19 and 20
Checked
in the connector's source code, version 20.0 · against the sources linked at the end
Reading time
4 min

Where the button is and when you see it

Discussions open from the menu Octopia › Customer Service › Discussions. The Octopia part of the menu asks for the Octopia User permission: without it, you do not see that part.

Inside the form is the Close button. Whether it shows depends on the Is Open field: the button is hidden when that field is unticked. The default value of Is Open is true, so a discussion with default values shows the button. The condition is the same in Odoo 17, 18, 19 and 20, and the button is on the discussions screen in all four versions.

Code-generated diagram of the menu Octopia, Customer Service, Discussions and the Close button, present in Odoo 17, 18, 19 and 20
Code-generated diagram based on the module's published code (not a screenshot of Odoo). The labels are in English, the module's original text.

The button label depends on the language of your Odoo. In English it reads Close; with Odoo in Spanish, Cerrar; in German, Schließen; in French, Fermer; in Italian, Chiudi; in Portuguese, Fechar.

Code-generated diagram of the text Close as the user sees it in English, Spanish, German, French, Italian and Portuguese
Code-generated diagram based on the module's published translations (not a screenshot of Odoo).
48 business hours to accept each Cdiscount order. Do it in Odoo
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The fields involved

These fields on the discussion relate to the button, and all are visible without any configuration:

  • Account: on the form, in the Thread group, and also in the discussions list.
  • Discussion ID: on the form, in the Thread group.
  • Is Open: on the form, in the Thread group, and also in the discussions list. Its default value is true.

Step by step: closing a discussion

  1. Go to Octopia › Customer Service › Discussions. If the Octopia part is missing from your menu, you lack the Octopia User permission.
  2. Find the discussion in the list. Two of the relevant fields are already there: Account and Is Open.
  3. Open the form and look at the Thread group: check that Account is the right account, that Discussion ID matches the discussion you want to close and that Is Open is ticked. If it is unticked, the button is not shown.
  4. Press Close.
  5. Look at the Thread group again: Is Open should now be unticked and the Close button is gone, because the view condition hides it when the field is unticked.

What the button does internally, in order

The button's code goes through the discussions it acts on, one by one, and for each one it does this, in this order:

  • It takes the account shown in Account and prepares that account's connection.
  • It calls that connection, passing the Discussion ID together with the value meaning not open.
  • Last of all, it unticks Is Open on the Odoo discussion.

The tick in Odoo is therefore the last thing to change: the line that unticks it comes after the call to the account's connection. That is why the two details worth checking before you press are Account and Discussion ID: they are what the button passes to that connection.

What to check after pressing

  • On the form, the Thread group shows Is Open unticked.
  • In the discussions list, the Is Open column for that discussion is also unticked.
  • The Close button no longer appears on that form.

If you cannot see the button

These two things follow directly from the above:

  • Is Open is unticked on that discussion. The view condition hides the button in that case, in all four versions.
  • You do not see the Octopia part of the menu, which asks for the Octopia User permission, so you never reach the discussions screen.

To review several discussions at a glance, look at the Is Open column in the discussions list: it shows which ones are ticked.

Subscription and versions

The module is a one-off purchase per version and needs the FlexigoTech Cloud subscription, Connector plan: €49 a month or €490 a year excluding VAT (the Pro plan is €98 a month or €980 a year). The connection goes through FlexigoTech Cloud, which stores the credentials encrypted, monitors synchronisation and emails you if it fails. Without a subscription, or with the service suspended, whatever the subscription provides stops; your data stays in your Odoo. The module's price for each version is on its Odoo Apps page, published for Odoo 17, 18, 19 and 20.

How FlexigoTech can help

FlexigoTech implements Odoo 17, 18, 19 and 20 and builds custom connectors and integrations. If you are setting up marketplace customer service inside Odoo, we can review permissions, accounts and how to use this button with you.

Keep reading

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Checked in the connector's source code (version 20.0) and the linked sources

Sources