Odoo partner tiers: what the sources say and what the agreement says

The document that governs is called the Odoo Partnership Agreement. It is at version 11, dated 19 May 2023, and is published in the Odoo 17, 18 and 19 documentation (the same text in all three). Its section 4.1 sets four tiers and three numbers per tier: net new Odoo Enterprise users sold in the last twelve months, number of certified employees and customer retention rate. No projects, no billed hours, no training attended. If you've read anything else, you read it on a page that never opened the agreement.

Why the first page of search results contradicts itself

Search for “odoo partner tiers” and read the top three results in a row. In September 2026, in Spanish, one page asks for “at least 3 active projects” for Silver and “15 active projects in 2 years and 5 certifications” for Gold; another says Silver is “more than 50 user licenses” and Gold “more than 100”; a third, in English, reproduces 10, 75 and 300 users with 1, 3 and 6 certified staff, which does match the agreement, but doesn't cite where it comes from. None of the three links to the document.

The pattern is old and familiar: one page writes it from memory, the next paraphrases it, and by the third generation the figure has no parent. Since nobody opens the agreement, nobody corrects it. Here is what circulates, next to what the document says.

The four tiers, exactly as they appear in the document

Section 4.1 separates two types of collaboration: Learning Partners, “for companies that want everything they need to start implementing Odoo, without visibility as a partner until they gain the required experience”, and Official Partners, “for companies that want visibility as Ready, Silver and Gold”. This is its table, with the three requirements that must be met at the same time.

Three details from that same section that are almost never copied and that change the math. First, “net new” includes new customers, upsells and downsells on existing customers, and cancellations: a customer who leaves is subtracted from your total. Second, renewals of existing contracts do not count toward the tier, although you still earn commission on them. Third, retention is calculated by dividing the Enterprise customers you acquired in the last three years who are still active by all those you acquired in those three years. And the tier is reviewed every quarter, so it goes down just as it goes up.

What the program really measures: Odoo users, not your hours

The unit of account is the Odoo Enterprise user. A customer with thirty users is worth thirty; a six-month custom development project on Community is worth zero, however well it goes. This is not an oversight in the document: section 1 says the partner “commits to make its best effort to sell Odoo Enterprise contracts” and to market Enterprise as a priority, with the option of selling services on Community if needed. The program is a subscription sales channel, and the tier is that channel's scoreboard.

From this comes a very specific restriction worth reading before you sign: section 3.2 prohibits offering services on Odoo Enterprise to customers who do not have an active subscription, “not even during the implementation phase”, and requires keeping the Enterprise code confidential within your staff. If your model is to implement first and subscribe later, that paragraph affects you more than the tier table. The difference between the two editions is explained in Odoo Community and Odoo Enterprise.

Training and certifications: what counts and what doesn't

This is where the most gets invented. The agreement does not require attending any number of training sessions: the word appears only in the benefits table and in section 4.4, which gives access to the knowledge base and leaves paid training as an option at extra cost. What does count is certified people, with two caveats that decide the outcome.

• Only the last three versions count. The requirement speaks of employees certified “in at least one of the last 3 versions of Odoo”. Today that means 19, 18 and 17: a version 15 certification no longer counts, even if the person is just as good.
• The certification belongs to the person, not the company. The agreement says so literally and adds the obligation to notify Odoo when a certified person leaves or joins. If the person who was holding up your tier leaves, the quarterly review will notice.
• The exam is genuinely hard. The Odoo 19 functional certification published on the training platform is 120 questions in an hour and a half, you need 70% to pass and each wrong answer subtracts half a point. The version 18 one is 125 questions with the same rules.

What each tier gives, and what it costs

Section 4.2 contains the complete benefits table. Summarized to what really changes the decision to join:

On the price of entry, two different things need to be said. The agreement, in its section 5, publishes no amount: it says the annual fee “will be specified in writing at the time of signing” and is non-refundable. The partner sign-up page on odoo.com does publish it, and on 11 September 2026 it showed €490.00 per year for Learning and €2,450.00 per year for Ready, Silver and Gold, with technical training and masterclasses marked as extra cost. In other words: whoever gives you a figure also has to tell you what date and what page they got it from, because the contract doesn't contain it.

And there is a contradiction that is not between blogs but between two sources from Odoo itself: the agreement marks “dedicated account manager and partner dashboard: No” for Learning, while the table on the sign-up page ticks the dashboard in both blocks. In our case the dashboard has existed from day one and an account manager has been assigned. When two official documents disagree, the one that binds you is the one you sign, not the one on the commercial website.

What it doesn't give, and many people think it does

• Leads just for being in. The word “lead” does not appear in the articles of the agreement as a benefit (only in clause 8.2, on non-solicitation of employees). “Potential leads” are a row in the commercial table and are reserved for the official tiers.
• Visibility, if you're in Learning. The benefits table settles this with a “No”, and the public directory confirms it: you can only filter by Gold, Silver and Ready. On 11 September 2026 that directory listed 94 companies in Spain (9 Gold, 35 Silver and 50 Ready) and 4,403 worldwide.
• The right to put “Odoo” in your name. Section 8 authorizes using the brand to promote yourself for as long as the agreement lasts, with two conditions: that there is no possible confusion about who provides the service and that you don't use the word in your company name, product name or domain, nor register trademarks that include it. Breaching this is grounds for termination.
• A permanent seal. Section 6.1 says that when the agreement ends you can no longer use the brand and logos, claim that any partner relationship exists, or use Odoo Enterprise, including for development and testing.
• A guarantee on the code you're going to receive. The tier measures subscription sales, not engineering quality. The five criteria that can actually be checked are in how to choose an Odoo partner or developer.

What you can do from the entry tier while you move up

The interesting thing about the benefits table is that almost everything expensive in technical terms is already on the bottom step: access to the Enterprise code and the GitHub repository, internal license coupon, Odoo.sh for development and testing, a trial extension code for your prospective customers and the training platform. What's missing is visibility and leads, which is exactly what you buy with volume of users sold. With that access you can build and, above all, test: we maintain 105 modules published on the App Store and each one is installed on a real Odoo.sh build of 17, 18 and 19 before release.

Two more things that don't depend on the tier. The first: publishing on the Odoo App Store does not require being a partner at any tier. The publishing terms say Odoo takes 30% of each sale and that an app's code is considered the intellectual property of its developer, and the requirements end there. The second: the commission for maintenance of extra modules is 82% at all four tiers, Learning included. If your business is in modules and service, moving up a tier is not the lever; having a catalog is. If you are a partner and what you lack is the module, that is exactly the way of collaborating we explain in Odoo partners, with NFR keys so you can test it before selling anything.

And if what you lack is not the module but the team to deliver what you've already sold, the split of roles and the contractual side are in subcontracting Odoo development and in Odoo engineering for consultancies.

How to check it yourself in ten minutes

1. Open the agreement. It is in the Odoo documentation, at legal/terms/partnership.html, and also as a PDF. The 19, 18 or 17 version will do: today all three serve the same text.
2. Look at the note at the very top. It should say “Version 11 - 2023-05-19”. If you're reading a summary that doesn't say which version it summarizes, you already know what it's worth.
3. Go to section 4.1 and read the requirements table: four columns, three rows, nine figures. There is nothing more.
4. Go to 4.2 and look for the rows on visibility, commissions and account manager. That is what you are buying.
5. Go to 5. Check that there is no amount: the fee is set at signing. The public price is on the sign-up page, with a consultation date.
6. Open the partner directory and filter by your country. Count how many Golds there really are where you work. It is the best reminder of what 300 users a year means.
7. Ask for the section. If someone gives you a different figure, ask them for the section number. If they don't have one, it isn't a requirement: it's a rumor formatted like an article.

This is written from the bottom step, not from the podium: FlexigoTech has been an Odoo Learning Partner since September 2026, and what is told here is either what the signed document says or what the partner dashboard shows, always marking which is which. Anyone who claims a partner status they cannot show in the directory, or gives you requirements without a section number, is doing exactly the opposite. Who we are and what we do is on about us.

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