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Scrive

Scrive Connector error: 'Connect via Flexigotech' is not available on this database

The message appears, for example, when you save a Scrive account whose authentication mode is the one the message calls 'Connect via Flexigotech', on a database with no Flexigotech relay configured. To fix it, change Authentication Mode to Personal Access Credentials (recommended) or to your own Scrive OAuth2 client, then save again.

FlexigoTech · Editor in charge: Víctor Gómez · Updated 5 November 2026

Key facts

Module
Scrive
Versions
Odoo 17, 18, 19 and 20
Checked
in the connector's source code, version 20.0 · against the sources linked at the end
Reading time
4 min

The message and when it appears

What is the message and how do I see it?

It is an error that stops the action. One case where it appears is when you save the form of a Scrive account: the form is then not saved. The text is 'Connect via Flexigotech' is not available on this database. Use Personal Access Credentials (recommended) or your own Scrive OAuth2 client. The diagram below gathers that same text in Spanish, German, French, Italian and Portuguese.

Code-built diagram showing the same error message in Spanish, German, French, Italian and Portuguese
Code-built diagram based on the module's published translations (not an Odoo screenshot): the message text according to the language of the user's Odoo.

When does it appear on saving the form?

On saving, the module runs a check tied to the Authentication Mode field. That check raises the message when both conditions hold at once: the chosen mode is the option the message calls 'Connect via Flexigotech', and that route is not available on the database. With any other mode, this check does not raise the message.

What does it mean?

The account has been left with an authentication mode that this database cannot use. According to the code, the Flexigotech route counts as available only where a Flexigotech relay is actually configured. The check on saving looks at just those two things, the chosen mode and whether a relay exists: it does not examine your credentials or your Scrive tokens, so that message does not say anything is wrong with your Scrive access.

Why does the message mention Flexigotech if I only want to connect Scrive?

Because it names the route the account has chosen and this database does not have available. At the same time it offers two alternatives: Personal Access Credentials (recommended) or your own Scrive OAuth2 client.

Where is the field that triggers it?

Account forms open from the menu Scrive › Configuration › Accounts. In the Scrive Accounts form, in the Authentication group, you will find the Authentication Mode field. The menu needs permissions: the Configuration branch asks for Manager and the Scrive branch asks for User; if you lack one of them, you do not see that branch. The default value set in the code is the one for Personal Access Credentials.

Code-built diagram: the Scrive, Configuration, Accounts menu; saving with the Authentication Mode field; and the error message
Code-built diagram based on the module's published code (not an Odoo screenshot): from top to bottom, the menu, saving with the authentication mode field, and the message, with the code's English labels, for Odoo 17, 18, 19 and 20.
Odoo + Scrive: see who signed, get the sealed PDF
Video: Odoo + Scrive: see who signed, get the sealed PDF

How to fix it

What do I do to get the account saved?

Open the account from Scrive › Configuration › Accounts, go to the Authentication group and change Authentication Mode to another option. The message itself points to two ways out: Personal Access Credentials (recommended) or your own Scrive OAuth2 client. Then save again.

How do those two options differ?

The help text of the Authentication Mode field explains it. Personal Access Credentials are the recommended option: 4 static tokens that you fetch once with your Scrive login, with nothing to register with Scrive. OAuth2 is the advanced option: the account holder authorizes this Odoo instance through Scrive's login page, using your own Scrive-registered OAuth2 client, which means registering this exact database's redirect URI with Scrive first.

In other words: with Personal Access Credentials you register nothing with Scrive. With OAuth2 you do: you need your own registered client, and this database's exact redirect URI must be registered with Scrive beforehand.

Is anything saved when the error appears on saving?

No. That check stops the action and the account form is not saved, so whatever you changed on that screen stays unsaved until you correct the mode and save again.

I cannot see the Authentication Mode field, what is wrong?

Only users who hold the management permission for the Scrive module can see the field. If it is missing from the form, ask whoever administers your Odoo to give you that permission.

Versions and more information

Does it appear in every Odoo version?

The message text is in the published code of all four branches of the module (17, 18, 19 and 20), which are published on Odoo Apps. The saving condition described here is the one in the Odoo 20.0 code.

I am implementing Odoo and do not know which mode to pick, where do I start?

The field's own help marks Personal Access Credentials as the recommended option and OAuth2 as the advanced one, because it needs your own client registered with Scrive. If you do not have such a client, the first is the direct route.

Is there more information about the module?

There is another article about the module: what the Send button of Scrive Connector does, step by step. You can see the module on its Odoo Apps page and on its flexigotech.com page.

If you would like a hand

FlexigoTech implements Odoo 17, 18, 19 and 20 and builds custom connectors and integrations. If you need to decide how to connect Scrive to your Odoo, get in touch.

Keep reading

What the Send button of Scrive Connector does, step by stepWhat the Send button of Scrive Connector does in Odoo: what it checks, what it creates, where it takes you next and which messages can stop it.Scrive Connector: «Callbacks can only be triggered for sent documents.»When the callbacks error shows up in Scrive Connector for Odoo, which condition triggers it (document state and Scrive ID) and how to fix it.The «Days must be between 1 and 365.» message in Scrive ConnectorWhen Scrive Connector shows «Days must be between 1 and 365.», what the code checks when you press Apply, and how to fix it.
Checked in the connector's source code (version 20.0) and the linked sources

Sources