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The “Shopify Retry Failed Webhooks” task: what it does on each run

The Shopify Retry Failed Webhooks scheduled action runs every 30 minutes and is active on install: it looks for webhook events in the failed state and puts them back to pending, with a cap per run and a maximum number of retries per event.

FlexigoTech · Editor in charge: Víctor Gómez · Updated 5 November 2026

Key facts

Module
Shopify
Versions
Odoo 17, 18, 19 and 20
Checked
in the connector's source code, version 17.0 and 20.0 · against the sources linked at the end
Reading time
4 min

A Shopify webhook event can end up in the failed state. The Shopify Retry Failed Webhooks scheduled action is the one that puts them back to pending. Here is how it works on each run and what to check when it seems to do nothing.

What the task does on each run

What exactly does the task do?

It looks for Shopify webhook events in the failed state and sets them back to pending, recording that a retry has been made. The task does not process the event or create anything itself: it only changes the event's state.

How often does it run, and is it active out of the box?

It runs every 30 minutes and is active on install.

Code-generated diagram showing the scheduled action that runs every 30 minutes and the stores menu, with labels in English
Diagram generated from the module's published code (not an Odoo screen): the task, active on install in Odoo 17, 18, 19 and 20, and the Shopify › Configuration › Stores menu.

Which events does it pick up on each run?

Those in the failed state that belong to an active store. It sorts them by date received, oldest first, and by identifier when the dates match. On each run it takes at most twenty.

What changes on each event it retries?

Three things. The state goes back to pending. The retry counter stored in the event's result goes up by one (if the event had no counter, it counts from zero and ends up at one), and anything else in that result is kept. And the event's error message is cleared.

How many times does it retry the same event?

Up to three. Once an event's counter has reached three, the task skips it on every run and never touches it again: it stays in the failed state.

Your Odoo doesn't talk to Amazon, Temu or Shopify?
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What to check if it does nothing

What should I check first if no event is being retried?

Three things, in this order. That the task is still active. That the store the events belong to is active, because events from an inactive store are not part of the search; stores open from Shopify › Configuration › Stores, a menu that asks for the Viewer permission on the Shopify section and Operator on the Configuration section. And that the failed events have not already used up their retries, because those are skipped.

What message can the task give?

It can stop with Only an administrator can run this scheduled action.. The administrator check is the first thing the task does: if whoever runs it is not a system administrator, it stops there and on that run it neither searches for nor retries any event.

Can old events stop newer ones from being retried?

Yes, it can happen. The limit of twenty is applied when searching, before the events that have used up their retries are discarded, and the search goes from oldest to newest. As long as they stay in the failed state, the oldest exhausted events take up places among those twenty, and newer failed events may not get into the run.

Why does a retried event no longer show its earlier error?

Because when it sets the event back to pending, the task clears the event's error message.

Versions, on-screen name and requirements

Which versions have the task, and does anything differ between them?

It is in every published branch: Odoo 17, 18, 19 and 20. In Odoo 17 the task is also set up to repeat without end.

What is the task called with Odoo in Spanish?

With Odoo in Spanish it is called Reintentar webhooks fallidos de Shopify.

Code-generated diagram with the task name according to the language of Odoo
Diagram generated from the module's published translations (not an Odoo screen): the task name in Spanish, German, French, Italian and Portuguese.

What do I need to have the module?

The module is a one-off payment per version and needs the FlexigoTech Cloud subscription, Connector plan: €49 a month or €490 a year, excluding VAT, with up to 3 accounts on the platform. The connection goes through that service, which stores the credentials encrypted, monitors the sync and emails you if it fails. If you buy on flexigotech.com, the module for newer Odoo versions is included with the subscription; on the Odoo App Store, each Odoo version is bought there.

How FlexigoTech can help

If you are implementing Odoo and want to connect your Shopify store, FlexigoTech implements Odoo 17, 18, 19 and 20 and builds custom connectors and integrations. You will find the module details on its page and on the Odoo Apps listing.

Keep reading

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Checked in the connector's source code (version 17.0 and 20.0) and the linked sources

Sources