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Amazon Connector error when connecting without ticking the FlexigoTech Cloud box

The message appears when you press Connect to Amazon on an account that connects through the FlexigoTech hub with FlexigoTech Cloud and the acceptance box is still unticked. Tick it in the Credentials tab of the account form, then press the button again.

FlexigoTech · Editor in charge: Víctor Gómez · Updated 5 November 2026

Key facts

Module
Amazon
Versions
Odoo 17, 18, 19 and 20
Checked
in the connector's source code, version 20.0 · against the sources linked at the end
Reading time
4 min

When the message appears

When you press Connect to Amazon on an account form, Odoo may stop the action with this message:

Tick "I accept that this Amazon connection works through FlexigoTech Cloud" first, then press Connect to Amazon.

The message appears when these conditions meet: the account connects through the FlexigoTech hub with FlexigoTech Cloud, and the box I accept that this Amazon connection works through FlexigoTech Cloud is unticked. If the account does not connect that way, the method does not ask for the box.

The message is in the published code of all the published branches (Odoo 17, 18, 19 and 20). When it appears, the action stops before any pending connection attempt is closed and before you are sent to the FlexigoTech hub.

Diagram built from code, not an Odoo screen: the menu Amazon › Configuration › Accounts, the Connect to Amazon button with the FlexigoTech Cloud acceptance box, and the message shown when the box is unticked
Diagram based on the module's published code (Odoo 17, 18, 19 and 20), with the labels in English, the original text of the code
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The checklist

Before you press the button

  • Open the menu Amazon › Configuration › Accounts and go into the account form. The Accounts step needs the Manager permission, as does the Configuration step; the Amazon step needs Viewer. If you cannot see one of the steps, you are missing that permission.
  • On the form, go to the Credentials tab and find the group Connect via FlexigoTech Hub. The box I accept that this Amazon connection works through FlexigoTech Cloud is there.
  • Read the box's help text: "FlexigoTech keeps the Amazon authorization of this account on its hub and hands this Odoo a token that lasts one hour; orders and addresses go from Amazon straight to this Odoo."
  • Be clear that this connection needs the FlexigoTech Cloud subscription. The module is a one-off payment per Odoo version (published for 17, 18, 19 and 20) and comes with the Connector plan: €49 a month or €490 a year excluding VAT, up to 3 accounts of the platform. With the subscription, the module for newer Odoo versions is included if you bought it on flexigotech.com; on the Odoo App Store, each Odoo version is bought there.
  • Remember what the service covers: the connection goes through FlexigoTech Cloud, which stores the credentials encrypted, watches the synchronisation and emails you if it fails. Without a subscription, or with the service suspended, whatever the subscription provides stops; your data stays in your Odoo.

When you press the button

  • Tick the box I accept that this Amazon connection works through FlexigoTech Cloud. With the default values it is visible.
  • Press Connect to Amazon. With the default values it is visible; it is hidden when Connection Mode is not the hub one or when Hub Connection has a value.
  • Check that the message no longer appears. With the box ticked, the method gets past that check and carries on: it closes the connection attempts you had pending as a user, opens a new one and takes you, in the same tab, to the start address of the FlexigoTech hub. It passes that address your Odoo's return address, the identifier of the new attempt and the account's region.
  • If your Odoo runs in another language, the button has a different name but does the same thing; see the diagram below.
Diagram built from code using the module's published translations, not an Odoo screen: the text Connect to Amazon in Spanish, German, French, Italian and Portuguese
What the button is called depending on Odoo's language: in Spanish, Conectar con Amazon; in German, Mit Amazon verbinden; in French, Se connecter à Amazon; in Italian, Connetti ad Amazon; in Portuguese, Ligar à Amazon

If the message keeps appearing

  • Confirm the box is ticked on the form of the account where you press the button.
  • If you cannot see the box, look at the condition on its view: it is hidden when Connection Mode is not the hub one, when the account does not go through FlexigoTech Cloud, or when Hub Connection has a value.
  • If you cannot see the Connect to Amazon button, Hub Connection may have a value or the account may not use the hub connection mode: in either situation the button is hidden.

After connecting

  • If you left an earlier connection half-finished, starting another does no harm: each time a press gets as far as the hub, the same user's pending attempts are closed and only the latest one counts. Finish the Amazon consent for the most recent attempt.

How FlexigoTech can help

FlexigoTech implements Odoo 17, 18, 19 and 20 and builds connectors and custom integrations. If you would like us to go over the connection of your Amazon accounts with you, see the module page and its listing on Odoo Apps.

Keep reading

Amazon Connector for Odoo: SP-API account fields glossaryGlossary of the Amazon Connector account fields in Odoo: what each help text says, the default value and what to set, grouped by tab.
Checked in the connector's source code (version 20.0) and the linked sources

Sources