Klaviyo for Odoo

Support

Help with installing, connecting and running Klaviyo for Odoo.

How to get help

Write to comercial@flexigobe.com. We answer within two working days, in English or Spanish. Include:

• your Odoo version and whether you use Odoo.sh or your own server;
• the numbers on the Status tab of the Klaviyo account in Odoo;
• the text of the failed job, from See the jobs;
• what you expected and what happened.

Do not send passwords, tokens or full customer lists. We do not need them.

What we answer

• Installation and connection problems.
• Contacts, catalog, consent or orders that do not arrive in Klaviyo, or that arrive wrong.
• Questions about what the modules send and when.

Known behaviour

• A new subscription can take about five minutes to appear in Klaviyo.
• Klaviyo processes deletion requests in the background, usually within a few minutes.
• Klaviyo ignores events for addresses ending in example.com.

The user guide covers installation, setup, test mode, data deletion and the Status tab.

Maintenance

We keep the modules working with each supported Odoo version: 17.0, 18.0, 19.0 and 20.0. When Klaviyo changes an API we use, we update the module.

Outages

If the sign-in relay at connect.flexigotech.com is unavailable, existing connections keep sending, because Odoo talks to Klaviyo directly. New connections and token refreshes wait until the relay is back. We will post any outage that affects the module on this page.

Who provides support

Flexibles y Accesorios Gobe, S.L., which sells software under the FlexigoTech brand. Tax ID (NIF) B56727993. Calle Roger de Llúria 54, principal 1.ª B, 08009 Barcelona (Spain).