FlexigoTech own modules

Helpdesk AI Assistant in Odoo 17, 18 and 19

A helpdesk in Odoo that classifies tickets, suggests replies and watches SLA deadlines. The AI can run locally with Ollama, in the EU with Mistral, or with OpenAI; without AI it classifies by keywords and replies from templates. For support teams that work by email. Odoo 17, 18 and 19.

49 €one-time paymentOdoo 17.0Odoo 18.0Odoo 19.0
Buy on the Odoo App Store ↗Contact us
Helpdesk AI Assistant module cover for Odoo

What it does

  • Email to ticketReads the mailbox over IMAP, creates the ticket and avoids duplicates.
  • Classification and repliesSets category and priority and suggests a reply; saved responses are there for quick answers.
  • SLA and escalationSLA policies with breach detection and multi-level escalation rules.
  • Surveys and metricsA satisfaction survey on closing, a dashboard with daily metrics and yearly statistics.
  • API and personal dataA REST API with keys and a per-minute rate limit, bulk actions, and access, erasure or export requests (GDPR).

At a glance

Odoo versionsOdoo 17.0 · 18.0 · 19.0Migration to Odoo 20 the day it ships.
Price49 €one-time payment
LicenseOPL-1 · source code included
SupportDirect from the engineer who built it

Keep exploring

Full catalogue91 modules published for Odoo 17, 18 and 19, each with its own page and price. FlexigoTech own modulesThe family this module belongs to. Full catalogue91 modules published for Odoo 17, 18 and 19, each with its own page and price.

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Contact usBuy on the Odoo App Store ↗