Customer support chatbot for your website and for WhatsApp — Atendyo
It answers the usual questions with your own information, searches your catalogue, checks an order status and hands the conversation over to a person as soon as it stops being a simple question. The brand is Atendyo and it is a FlexigoTech product.
It answers what keeps repeating and stops when it should
Most of the questions that reach a shop are always the same: opening hours, delivery times, returns, where the order is, which model fits. The chatbot answers them with the information you give it; when the question stops being simple, it hands it to a person instead of making something up.
- It answers the questions that keep repeating, using your information and not the internet's.
- It searches your catalogue and links to the right product page.
- It checks an order status when the customer asks for it.
- It hands the conversation to a person as soon as it stops being a simple question.
- It leaves a written record of what was asked, so you can see what your website is missing.
On your website and on WhatsApp, with the same information behind it
The same chatbot serves both channels. You do not maintain it twice: if you change a shipping condition, it changes in both places at once.
- On your website, inside a chat window that opens on the same page.
- On WhatsApp, on the number your business uses.
- With your shop behind it when a product or an order has to be looked up.
- In Spanish, Catalan and English, depending on how the customer writes to you.
Your information first, the conversation afterwards
Our own product · atendyo.com
A chatbot that knows nothing about your business does more harm than good. That is why we start with your information: what is already written on your website, your shipping and returns conditions, and the catalogue. Once it answers the repeating questions properly, we open it to the public.
- We gather your information: website, conditions, frequent questions and catalogue.
- We connect it to your shop so it can search products and check orders.
- We decide with you when it must stop and hand the conversation to a person.
- We test it with real questions before opening it to the public.
- We review what was asked and correct it with whatever is missing.
Atendyo is by FlexigoTech and has its own website:
Tell us what people ask you every day
With three or four real questions we already know whether the chatbot is any use to you. If it is not, we will say so anyway.
- It answers with your information, not the internet’s.
- On your website and on WhatsApp, with the same information behind it.
- When the question stops being simple, it hands it to a person.
Atendyo is by FlexigoTech and has its own website: atendyo.com
Customer support chatbot form
We build it with your information before opening it to the public.